When the templates are not enough and human touch is missing – ensure your Client facing staff are equipped with the right tools to communicate effectively over email/chat.
Business Insider refers to a research from where supposedly we send nowadays 200 billion email messages each day. Looking at the customer service a big portion of it is still provided over the email and chat. Do we know, though, how efficiently our agents handle those emails and are we confident they have the best in class business writing skills to build positive relations and Customer’s loyalty?
The workshop is not a typical beginning, middle and end of the email structured training. It builds on the foundation of professional layout but takes the business writing skills to the new level. It brings you the international best practices and proven solutions to create powerful and positive business communication and win your Customers.
The offer includes training needs analysis based on discovery exercise to understand the end customer’s needs & expectations.
