The pressure to provide excellent customer service remains but the landscape of customer service skills is changing with machine learning and artificial intelligence coming into the picture. The question is how to equip today your front-line staff with the skills that will prepare them for tomorrow’s reality in service excellence?
Would you risk Customers’ loyalty by not having your staff properly trained to handle phone conversations. Our workshop builds the skills and confidence so that your Client facing staff can manage every phone call and create positive experiences for your Customers.
The workshop is not a typical start-middle-end of conversation training. It builds on the foundations of call handling structure and listenting/questioning skills only to take it to the next level of analytical thinking, persuasion and customer advice.
The offer includes training needs analysis based on discovery exercise to understand the end customer’s needs & expectations.